Terms of service

 

Welcome to [STORE NAME]. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service.

1. About Our Store

Store Name: [STORE NAME]
Business Address: [FULL BUSINESS ADDRESS]
Email: [CUSTOMER SERVICE EMAIL]
Phone: [PHONE NUMBER]

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability and other information on our website are accurate.

Colors and appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information and change product availability when necessary.

3. Prices and Payment

All prices displayed on our website are shown in Euro (€) unless otherwise stated.

Any applicable taxes, shipping costs or additional charges will be displayed before you complete your order.

We accept the payment methods shown at checkout.

Payment must be successfully completed before an order is processed, unless another payment arrangement is expressly offered.

4. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we will send you an electronic order confirmation.

An order may be cancelled if a product is unavailable, there is an obvious pricing or product information error, or we reasonably suspect fraudulent activity.

5. Shipping and Delivery

We ship orders to the destinations shown at checkout.

Estimated delivery times are displayed during the ordering process where available.

Delivery times may be affected by carriers, customs, weather, holidays or other circumstances outside our reasonable control.

Any applicable delivery restrictions will be communicated before the order is placed.

6. Right of Withdrawal

For eligible consumer purchases made online, customers generally have a 14-day statutory right of withdrawal under German law.

The withdrawal period generally begins when the consumer, or a third party designated by the consumer, receives the goods.

You do not need to provide a reason for exercising the withdrawal right.

Certain statutory exceptions may apply, including certain sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been removed.

Please see our separate Withdrawal & Returns Policy for the complete procedure and conditions.

7. Refunds

Where a valid withdrawal applies, refunds will generally be made without undue delay and within the statutory time limits.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with the customer.

Where permitted by law, we may wait to issue the refund until we have received the returned goods or the customer has provided evidence that the goods have been sent back.

8. Returns

Products must be returned in accordance with our Withdrawal & Returns Policy.

Customers may be responsible for direct return shipping costs where legally permitted and where the customer was properly informed of this obligation before purchase.

Statutory consumer rights remain unaffected.

9. Defective or Incorrect Products

Nothing in these Terms limits your statutory consumer rights.

If a product is defective, damaged or materially different from what was ordered, please contact us as soon as possible at [CUSTOMER SERVICE EMAIL].

We will handle the issue in accordance with applicable German and EU consumer protection law.

10. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions and other materials, is owned by or licensed to [STORE NAME], unless otherwise stated.

You may not reproduce, distribute, modify or commercially use our content without prior written permission.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with the security or operation of the website.

  • Submit false or misleading information.

  • Use the website to commit fraud or abuse.

  • Attempt to gain unauthorized access to our systems.

12. Limitation of Liability

We are responsible for our obligations under applicable German and EU law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on our website with the applicable update date.

Changes will not affect rights that have already arisen under an existing order unless permitted by applicable law.

14. Applicable Law

These Terms are governed by the laws applicable to the transaction, subject to mandatory consumer protection rights applicable to consumers in Germany and the European Union.

Nothing in these Terms is intended to deprive consumers of mandatory rights provided by applicable law.

15. Contact Us

If you have questions about these Terms or your order, please contact us:

[STORE NAME]
Email: [CUSTOMER SERVICE EMAIL]
Address: [FULL BUSINESS ADDRESS]
Phone: [PHONE NUMBER]

Last Updated: August 14, 2026