Shipping Information

We are committed to processing and delivering your order safely and on time.

Order Processing

• Orders are processed within [1–3 business days] after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Delivery Time

For deliveries within Germany, the estimated delivery time is [3–7 business days] after dispatch.

Delivery times may vary depending on the destination, carrier, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Cost

• Standard Shipping: €[XX]

• Free Shipping: For orders over €[XX]

• Any applicable shipping charges will be clearly displayed before you complete your purchase.

Tracking

When tracking is available, we will provide your tracking number by email. Please allow some time for the tracking information to become active after dispatch.

Delayed or Missing Orders

If your order has not arrived within the stated delivery period, please contact us at [your email address].

We will work with the shipping carrier to locate your package and help resolve the issue.

Damaged Package

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the damaged product.

Incorrect Address

Please make sure your shipping address is correct before completing your order. If an incorrect address is provided, delivery may be delayed or additional shipping charges may apply.

International Shipping

If we offer shipping outside Germany, available countries, delivery times and shipping costs will be displayed at checkout.

For orders shipped from outside the EU, customs duties, import taxes or other charges may apply depending on the destination and applicable rules.

Delivery Responsibility

We will make reasonable efforts to deliver your order within the stated delivery period. Where no different delivery period has been agreed, EU consumer rules generally provide for delivery within 30 days.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email: [your email address]

We are happy to help!